Shipping and delivery
We provide free shipping to the United States for all items.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Not at this time.
What about customs?
You should not receive any customs fees. If you do, please take a photo and email it to us at support@leafysection.com.
How long does shipping take?
Estimate to the United States: 10-30 business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@leafysection.com
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside of our (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leafysection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
US shipping is free
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@leafysection.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@leafysection.com
great product!! I recommend!!
I got these as a gift for my husband and he really loves them
Very comfortable inside, and stick out, recommend
Very good os for winter have good insulating material for cold.
size is slightly smaller than expected, but fits quite good still
Перчатки , точно такие же , как и на фото . Быстрая доставка
Fast enough delivery Gloves matching the description Comfortable
Nice work! Well made with quality materials!
The package finally arrived today was very slow.
size and colour are perfect. correct description of hand measurement to determine the size.
Built quality is excelant. bt small than I expected size
Very good third I buy recommend note 10
The gloves are ok, well made, nothing wrong, zips working. Touchscreen works. Waterproof not tested. The palms are rubberized so your phone will fall off your hands. The gloves are thin so they are not suitable for temperatures below zero Celsius (below 32 Fahrenheit). But even so they are ok for urban commuting if you can put your hands (in gloves) into pockets of your coat.
All very quickly and the quality of the goods is higher! Thank you.
Very quickly came the parcel. The size matches, neat, liked.
In general, gloves are not bad. There are nuances: at a temperature of about zero or just below, at some point frozen fingers, just in those places where there are pads for working with a mobile phone. By the way, with the pads these are very convenient to use with the phone (I take photos from it of the scenery during the velopocoils). What did not like, very much in them hands sweat and gloves inside become wet, that is, badly remove moisture. Mixed feelings remained about them. On the one hand-the convenience of using the phone is not mnim of gloves, on the other hand, can freeze the tips of the fingers, and if you play on the bike well, the hands get hot, they sweat, and the moisture does not move away.
Looks good! Thanks!!
Very happy with these as lightweight driving and biking gloves
Material delivered as advertised, great quality, recommend to everyone.
Look good, well sewn and well made, not used
Gloves are exactly as shown in the picture Nicely put together and very well finished Fingers are slightly too long for me but I am satisfied
Item was shipped quickly and received in the condition as advertised.
Recommended use up to 0 degrees it goes by bike
As expected
having used it for over 2 weeks I recommend these gloves