Shipping and delivery
We provide free shipping to the United States for all items.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Not at this time.
What about customs?
You should not receive any customs fees. If you do, please take a photo and email it to us at support@leafysection.com.
How long does shipping take?
Estimate to the United States: 10-30 business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@leafysection.com
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside of our (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leafysection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
US shipping is free
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@leafysection.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@leafysection.com
Батарейки ставил все горит
Delivery within Looks Good recommend
Package came opened, contained no batteries, plus you cannot put batteries into the product, because there is simply not enough place for 3 AAA batteries.
I ordered two lamps. Quality is weak. One could not insert batteries. Made a refund. The second is ideally.
Excellent store ...... good item
They work as advertised but unless you have small tires then you will need to go fast to see anything.
All OK
I ordered 2 pairs in September. By the time of the goods did not come (was without tracking). Two days before the end he wrote to the store, he extended the protection. A week later, the goods came to sdek. Ie. The goods seem lost and the seller sent it again. Everything works properly, there are reactions to the light (do not work) in the dark and Twilight is perfectly visible, the seller answers quickly.
Waterproof work suits
super
Items received, the device works as expected but once you put batteries in it you cannot get the batteries out again.
I was excited to get these. I read the reviews and ordered 2. Unfortunately I have an Ecotric electric bike. The light will fit on the front rim, but will not fit on the rear. I wanted to leave a review so future customers will be sure to make sure they will fit. My bad...
Super, I'm good. Just need to prove it. Thank you salesman.
The goods are received, the description corresponds. Track wasn't tracked. And now about the goods. In appearance-an ordinary board with diodies in a plastic shell. Powered by 3 micro-finger batteries Type AAA. The lid for the battery is unreliable, at the first opportunity the batteries will fly out in different directions. On the wheel 27.5 it is difficult to attach-it is clinging to the carriage of speeds, then to the brake. I had to stick the tape to the spokes, and the lid of the batteries too. It works from the slightest vibration, but the effect of them is noticeable at a high speed, so you need to drive fast to make this thing work. And yet, the imbalance from them on the wheel is noticeable. All in all, who wants themselves and do not mind messing with Scotch-take it.
Everything work, came after 2 months in Croatia.
One bulb with a marriage, the second one works. But the lights when driving then turn on then turn off
super cool
The both items had minor issue. Batteries will stuck on the other one really tight. I had to add additional spring to get it functional. No idea how I can get the batteries out there... The other one does not turn on that easily. Need to have somekind of hit and it starts.
I'll describe it when I'm friends.
Product arrived broken
Arrived super fast! Very nice, bright, and attractive on my partner's bike. I'll install on mine too. The kids love looking at it ^_^ 3xAAA batteries are needed, and it adds some weight, but hey, it's fun!
Russian Post lost the parcel. the store is good. sent immediately. the money returned
Fast delivery and item is as described. Batteries are not included. Difficulty getting the batteries in and out. Tip: Use a plastic straw around the batteries to facilitate extraction, as in my photo.
It arrived all right. I am using it tonight. Hope is working fine. Thanks !
It came in time. The channel for batteries at the end narrows, and because of this, it does not work out the last battery. This nuance was upset. Need some hook to take it out! But the pond works.