Shipping and delivery
We provide free shipping to the United States for all items.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Not at this time.
What about customs?
You should not receive any customs fees. If you do, please take a photo and email it to us at support@leafysection.com.
How long does shipping take?
Estimate to the United States: 10-30 business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@leafysection.com
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside of our (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leafysection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
US shipping is free
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@leafysection.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@leafysection.com
Everything work, came after 2 months in Croatia.
One bulb with a marriage, the second one works. But the lights when driving then turn on then turn off
super cool
The both items had minor issue. Batteries will stuck on the other one really tight. I had to add additional spring to get it functional. No idea how I can get the batteries out there... The other one does not turn on that easily. Need to have somekind of hit and it starts.
I'll describe it when I'm friends.
Product arrived broken
Arrived super fast! Very nice, bright, and attractive on my partner's bike. I'll install on mine too. The kids love looking at it ^_^ 3xAAA batteries are needed, and it adds some weight, but hey, it's fun!
Russian Post lost the parcel. the store is good. sent immediately. the money returned
Fast delivery and item is as described. Batteries are not included. Difficulty getting the batteries in and out. Tip: Use a plastic straw around the batteries to facilitate extraction, as in my photo.
It arrived all right. I am using it tonight. Hope is working fine. Thanks !
It came in time. The channel for batteries at the end narrows, and because of this, it does not work out the last battery. This nuance was upset. Need some hook to take it out! But the pond works.
Goods First Class, shipment according to time. Recommend :)
perfect
These are absolutely fabulously. I got them for my son’s bike when we are camping. The lights make him very visible when he goes for evening rides
Superfine!
Nice to see. Not evident to confirm but works better than I had dare expect and the kids love it the max.
My kids love these! If you go fast enough you can see the designs clearly!
Very bright, patterns looked great, batteries lasted for a week of near constant use. Great product.
Did not come
Light is amazing, great deal, easy install, looks awesome at night
Super! Thanks! JAni
Very simple to install. I commute to work and it has been getting dark really early. Drivers are a bit crazy where I live so I need to be seen. I love how bright these lights are!!!! They are convenient as you don’t have to turn them on and off..... I’ve been using them for about two weeks now, so I cannot attest to the battery life. But so far, I am VERY happy with my purchase
Took a star away because the instructions for installation were not very clear, requiring searching on your own to figure certain elements of it's use out.
perfect
So far so good. Brings lots of smiles to those I pass while on my bike. They can see me that is for sure!