Shipping and delivery
We provide free shipping to the United States for all items.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Not at this time.
What about customs?
You should not receive any customs fees. If you do, please take a photo and email it to us at support@leafysection.com.
How long does shipping take?
Estimate to the United States: 10-30 business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@leafysection.com
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside of our (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leafysection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
US shipping is free
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@leafysection.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@leafysection.com
Very good light and very strong loved
excellent product! love it. ordered Nov 24, arrived Dec 28
Highly recommend this store, item is as described and shipped it using the proper methods for what was charged, they did not use snail mail and it came super fast. THANK YOU.
Order came on time. The product corresponds to the description. I am pleased.
Fast delivery in Mo. the tape is covered with a transparent sealant can be straight in the water to ignite))))
Ok
really bright!!!
excellent!
Exact description, delivery quite long but corresponds to the article presented, powerful lighting, usb cable, a pity that I took only 1 meter
Great growing lights and excellent packaging. I will order more in near future. A++++
Backlight Super! Strongly does not get hot, you can adjust the brightness, and this is a big plus. Highly recommend
its good quality it accurate to the product listed
That's all I wanted so beautiful and it works very well❤Thank you very much
super
Fast delivery and super bright LED grow light. repeated buyer. Highly recommend.!
I’m very impressed with this item I put them on my ceiling and they literally light my room up I’ll definitely be buying more from this store. Thank you for your service :) the item came very quickly.
Beautiful. I love the ligths, very thin and bright. I order 3 rools, I only tested 1 of the rolls. I hope the others are good too :-)
As described
The product corresponds to the description as well as the photos. It works well, the lighting is very bright I left it on for at least 3 hours and it did not heat. I hope my plants will thank me. Well packaged package arrived in + - 3 weeks. I recommend the store for his seriousness.
Checked works very beautifully, delivery fast store recommend.
Works, shines, everything is fine. The case when the power cable is longer than the tape itself :)
думал херь для развода бабулек, оказалось цветочкам нравится
The parcel came very quickly. Everything works. As long as I like everything. How to behave plants will write in an additional review
Very good LEDS
Товар соответствует заявленному,качество отл.,рекомендую.