Shipping and delivery
We provide free shipping to the United States for all items.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Not at this time.
What about customs?
You should not receive any customs fees. If you do, please take a photo and email it to us at support@leafysection.com.
How long does shipping take?
Estimate to the United States: 10-30 business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@leafysection.com
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside of our (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leafysection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
US shipping is free
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@leafysection.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@leafysection.com
We grill multiple times a week, year-round, and I was looking for bags that would make for easy cleanup. I have been using the new bag for several weeks and it cleans up and look like the day they arrived. So pleased with this product. I would definitely order it again but think it will be a long time before I will need to.
Super fast delivery. Good quality and looks as described. It seems to be solid. Waiting for the bbq season now. Thanks for the good product!
This product was easy to use and easy to clean. I used it to cook veggies in my smoker. It worked beautifully! The mesh is small enough that the veggies did not fall thru. Bought another as a gift!
Looks solid, so I am looking forward to spring barbeque time to test it! Special thanks for fast shipping and good packaging!
Mesh bags are very sturdy and easy to snap close. Wonderful to be able to turn all vegetables over at one time. When done just rinse in hot water and reuse. Great time-saving item!
The goods came quickly. Corresponds to the description. Very convenient thing, especially for cooking vegetables. I recommend this product!
Very sturdy, excellent quality bag. It’ll surely last a long time. Exactly what I needed to cook jalapeños and smaller veggies on the grill!
This was perfect for what we needed, cooking our meat with no mess, and veggies without them falling through!! Super easy to clean too, highly recommended!!
Good quality product. Size is not very big, but it’s perfect for a family of 3 for vegetables. My suggestion: get 2 of them.
The Medium and Large Non-Stick Grilling Bag, BBQ Grill Accessories with High Temperature Resistance for Outdoor Grill or Oven, BBQ Baking Bags. Each pack comes with a (20 cm x 30 cm) medium and (30cm x 40cm) large grilling bags to provide you with a simple and convenient way to bake or grill food to create delicious masterpieces while keeping your grill clean and prevents any sticking along with boosting their flavor Made using PTFE Coated Fiberglass, our reusable grill bags are durable enough to handle daily use and offer high-temperature resistance from -40 to 500 °F without relying on any harsh chemicals, additives or plastics. This is a nice quality product and I give it a 4-stars rating.
Smaller than we thought since we cook in larger quantities but serves the purpose for smaller veggies and foods.
Bought three of these, have already used for veggies and fish. Works great!
I use this bag for doing seafood on the grill. Never a problem flipping things over or sticking to the grill. However I wish it had a clamp to keep the bag shut. I tried using a metal paper binder clip. Large ones work best but are LARGE. small ones slipped off. .
These things are great! Instead of having to flip each veggie independently you can do the whole swoop! The only down side and reason for 4 stars is that if your veggies are cut too thick, the end doesn't close and you could lose some of your yum yums
Easy to use. Worked great on the BBQ. I Had veggies and a chicken in the bag. Easy to clean and store.
Initially loved them- very easy to clean and use, perfect for grilling veggies for 2. After a couple months of moderate use, the edging on one bag came completely off- looks like ribbon when it detached. I was hoping for better durability.
This is a great product. I love my veggies BBQ'd too. The best part is its dishwasher safe. Recommend.
Works great to keep the grill clean.
They are a little small. And if you put too much in it, it will fall out. I should’ve gotten the ones with the snap.
Good quality and fair price. Fast delivery. Thanks. Not cooked yet, but soon I will!
I didn't realize how small it was when I bought it. BUT It does the job well, I use it to roast garlic in my smoker, and it's the perfect size for that. I would consider buy a second one if I'm going to cook for more than 2 people.
These bags are amazing! I purchased two of them. One for my gas BBQ grill and one for my cast iron grill that sits on my gas stove in the house. The bags perform perfectly in both cooking formats and I couldn’t be happier with them. I highly recommend these bags to anyone who grills or uses cast iron both indoor or outdoor! Show one at the photo.
Where have these things been all my life??? These bags are amazing! Used them the first night that I got them and have used them several times since. They are super easy to clean and if you put them on a new grill it will always stay looking new. No more scraping the grill and putting the char dust all over the place. I have bought another bag for my folks. buy buy buy, they will make great gifts as well.
We got this in the middle of winter which clearly isn’t peak grilling time but my husband is one of those guys who when he want’s grilled food is willing to stand out there at the grill in like 10*F weather and grill his meat. Suffice it to say so far we have only used this once so far. In that one use, it worked great. It kept the grill a little cleaner and made sure nothing stuck to it which also made it easier to flip. The food cooked well and evenly while inside the bag and tasted good. It does say not for open flames so be careful not to use it over a high flame that will touch the bag. I’m assuming it handles heat but will still melt in a direct flame which would make it pretty useless. The price seems reasonable.
I just got this two days ago and have used it twice. I have had zero issues, cooked sliced mushrooms right on the grill, scallops, cherry tomatoes, and I don’t worry about a thing falling through. Nothing sticks. Cleanup takes two seconds. I love this thing!