Shipping and delivery
We provide free shipping to the United States for all items.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Not at this time.
What about customs?
You should not receive any customs fees. If you do, please take a photo and email it to us at support@leafysection.com.
How long does shipping take?
Estimate to the United States: 10-30 business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at support@leafysection.com
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside of our (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://leafysection.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
US shipping is free
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@leafysection.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@leafysection.com
Hello products very well arrived well packaged lighting very well thank you
Great value for money
Great quality, better than anticipated. Fast shipping! Each light can cover about 28- 3" plant pots. I am heading to order a few more!
The lamp is impressive with brightness, I like the Christmas tree on the spectrum))) The delivery speed is very fast, the fastest of the 70 purchases made on Ali. Three days, since the order, Moscow. The store, definitely, I recommend
très rapide
Bon produit you recommande
pizza delivered - lol... and looking good.
Very bright, received very very very quickly. A big thank you
Lets see if the plants will be happy
Very vell maded, well packed, i really happy to have a deal with this selller.
I'm fine and it weighs nothing.
Soabovats well for such money of course norms
Livraison rapide bien emballé reste plus qu'à mettre en service
Super quality!
Item was delivered on time, working as expected
fast delivery, no problems, goods as described
Very well packaged
correct pour le prix
I am very satisfied with the delivery. a good product, very suitable for small crops spatial conditions. good heat dissipation, good light output, light spectrum according to the description
Marche très bien
Product received. Fast delivery product in good condition. Works very well. Thanks to the store. I recommend this seller
Good product, the person to whom I offered them is very satisfied
Everything is perfect package delivered in one week
Hello, received quickly and works very well.
so far all good. Post office did a number